By placing an order through rannbew.com, you agree to the following terms. We have developed these policies to ensure that you are fully informed about our refund and return methods and procedures. These policies apply to U.S. domestic countries.
- 30-day return policy
We have a 30-day return policy, which means you can request a return within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, tagged, and in its original packaging. You will also need a receipt or proof of purchase.
- Return process
To initiate a return, you can contact us at [email protected] or call +1 (773) 888-1291. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without prior request for return will not be accepted.
- Damaged, wrong product or problem
Please check your order upon receipt, and if the item is defective, damaged or received the wrong item, please contact us immediately so we can assess the problem and correct the error.
To return your product, you should contact our mail.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
We only replace damaged, wrong products, wrong size or defective products. If you need an exchange, please contact us at [email protected] or +1 (773) 888-1291
- Restocking fee
We do not charge restocking fees for returns.
Once we have received and checked your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue the chargeback.
Any orders that are discounted, discounted, special or purchased at a discount are non-refundable. We still allow exchanges and store credits for discounts, sales, and specials.
For more information, please see our Shipping Policy page.
Email us: [email protected]
Call us: +1 (773) 888-1291
Business hours: 8:00 – 18:00, (Monday to Friday)
Business address: 302 Leidy Road, Souderton, PA 18964.